Refund policy

Scope and eligibility

Fergie Baby AI sells one-time credit packs, with no automatic renewal. The price and credit validity are shown at checkout. Payment availability is shown at checkout; this policy does not mean checkout is enabled.

You may request a full refund within 7 calendar days of purchase if none of the credits from that purchase have been used. Duplicate charges, paid credits not delivered, and services we cannot provide are eligible for investigation and an appropriate refund. For undelivered credits, we may offer delivery or a refund, subject to your applicable rights.

Once purchased credits have been used, cash refunds are generally unavailable for subjective dissatisfaction with a technically completed AI output. This does not exclude remedies for a defective or non-conforming service or any mandatory consumer rights. Free or promotional credits have no cash refund value.

Failed tasks and credit returns

A confirmed failed generation returns the deducted generation credits. This is separate from a cash refund. Include the task ID if a credit return is missing. Do not submit a new paid task merely because the first task is delayed; check its status first.

How to request a refund

Email help@fergiebabyai.pro with your account email, order or receipt number, purchase date, amount, reason, and relevant task IDs. Do not send passwords or full payment-card details. Keep a copy of your request. The support channel shown on your payment receipt may also be used for the transaction.

Processing times

We acknowledge your request within 2 business days of receipt and provide a decision within 7 business days of receipt. If more information or a complex investigation is needed, we notify you before that deadline with the reason and a revised expected completion date. This does not extend any statutory deadline.

For an approved refund, we initiate the refund to the original payment method within 10 business days of approval. The payment provider or bank determines when it appears in your account. We do not deduct an additional merchant refund-processing fee. Credits covered by the refund are removed from your balance.

Business days mean Monday–Friday, excluding public holidays in China, in the Asia/Shanghai time zone.

Payment provider and consumer rights

When Waffo acts as merchant of record for an order, it processes the transaction refund; Fergie Baby AI assists with the service and credit records. This policy does not remove statutory cancellation, refund, consumer-guarantee or dispute rights. Where applicable law requires a different remedy or deadline, that law prevails.

See our Terms of service for the service conditions and liability provisions.